Telecare is an umbrella term to describe the provision of healthcare services from a distance by using modern telecommunication systems including wireless communication. Signia was the first in the hearing aid industry to launch its revolutionary remote hearing care, Signia TeleCare, and continues to lead the way in terms of remote support after the personal first fitting.
There are many reasons why TeleCare benefits the industry. It not only reduces barriers for hard of hearing people living in underserved areas or for people who are not able to drive or take public transport. It also reduces traveling and waiting time for all patients. And the new generation of hearing aid users appreciates the convenience of using modern communication tools to get prompt support whenever it fits best into their daily schedule and routine.
In addition, TeleCare provides hearing aid wearers with the opportunity to become more involved in the fitting process. This strengthens their commitment and therefore not only raises first acceptance of the new devices but customer satisfaction generally.
It is also worth noting that the steadily increasing number of people with hearing loss will lead to higher demand for hearing care in the mid-term future.* This can be more efficiently addressed with the help of tele-practice.
Hearing Care Professionals benefit from the fact that they can reach more patients and deliver extra patient-centered care. This special service is a good means to recommend him/herself not only as a competent service provider but as an attentive companion throughout the whole fitting process. Beyond that, TeleCare can diminish professional isolation in rural areas. In strongly frequented practices it can help to better structure working hours by using time slots with fewer or no customers in the practice to remotely solve issues which do not require on-site appointments.
On the whole, both the patient and the professional will save time and gain efficiency. And even more importantly: TeleCare is an effective method to strengthen their relationship, helping to turn patients with hearing loss into satisfied customers by keeping the trial on track.
For more information about Signia TeleCare, click here.
* The World Health Organization (WHO) describes hearing loss as a silent epidemic that is “overlooked and underestimated”. According to WHO estimates, 1 in 10 people around the world currently suffer from a disabling hearing loss and by 2025, 700 million people worldwide will be living with hearing loss. Today, only 2.5 percent of people who could benefit from a hearing device are fitted with one. Adult hearing loss is one of only four non-fatal conditions among the 20 leading causes of disease burden globally.